A Vulgar Display of Pantera - Livestream FAQ

April 9, 2021 at 4pm PDT, 7pm EDT /
April 10, 2021 at 12:00am BST, 1:00am CEST

 

I've purchased tickets to Philip H. Anselmo and the Illegals - A Vulgar Display of Pantera. How do I watch it?

  • Click here to log in to the account you created when checking out to watch the livestream on April 9th at 4pm PDT, 7pm EDT & April 10th at 12:00am BST, 1:00am CEST.
  • The show will be available for replay until April 12th at 11:59 PM ET.
  • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT208728

Tell me more about the virtual Meet & Greet

  • This is your chance to have a private, personal chat with Philip H. Anselmo and the Illegals! Each call will last approximately 1 minute 30 seconds and you’ll receive a video of your M&G after the call, along with the opportunity to take pictures during your virtual conversation. Pick your date & general time at checkout. Your call will be within this timeframe, depending on your place in line during that designated time. You will receive your M&G event information in a separate email from Stage Pilot 24 hours before the M&G, so be on the lookout as your date nears. Reach out to support@stagepilot.live with any questions regarding your M&G.
  • You can check out what to expect from your virtual M&G here: https://stagepilot.live/faq

Help, I’m having problems with merch/bundle orders! Who do I contact?

  • Please contact Housecore Records with your full name, what you purchased, order reference number and email address used to purchase your merch/bundle, along with what you need assistance with.

International Shipping Duties and Taxes

  • Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices.  If duties and taxes are imposed on your order, they are due at the time of delivery.  Please consult your local customs office for more details about your country’s duties and taxes.
  • Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
  • If you only purchased a virtual ticket, this does not apply to you.

I ordered stream merch, when can I expect to receive it?

  • All stream exclusive merch items are pre-order and will ship on/around the week of May 10, 2021, if not sooner. Virtual Meet & Greet participants will select their M&G time at checkout and receive a detailed email approx. 24 hours before their M&G date and time.

I have another question!

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

  • Internet Explorer
  • Roku's browser apps (use Casting instead)
  • Amazon Silk
  • Fire TV Stick
  • Playstation 4
  • Xbox (performance may vary)
  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)